Quality Policy

Quality at Arrow Technical Services is an integral part of our daily operation. The satisfaction of our clients is of paramount importance to our existence as a commercial organisation and to our continued growth strategy. We inspect, test and review everything we do both at a project level and at a managerial level. Nothing is left to chance. Anything and everything is planned, executed, reviewed and revised. We operate a continuous improvement culture where we are constructively dissatisfied and always striving to improve. This attitude provides a dynamic professional environment which is always endeavouring to adapt itself to meet the daily challenges which meet both us and our clients. This carefully managed culture is the key to our success. Quality, meaning total client satisfaction, is at our heart.

Investors in People

In 2003 we commenced on the road to formal systems recognition by applying for and meeting the Investors in People Standard. This ensures that all the members of our team know the level of service which is required of them and how this fits within our overall customer care philosophy.

ISO-9000/2000

In August 2005, our quality manual was approved as the basis for our ISO9000/2000 audit, due in the autumn. The following is our formal quality statement from which our quality manual is derived.
Download Quality Policy

Design Management System

All our design projects are managed according to our Project Management System This is a carefully structured method which breaks any project down into manageable stages – each having clearly defined objectives and deliverables. These stages are set out below:-
How We Manage Your Project